ToolerCat / Chargeback Reason Codes / Visa 12.5 — Incorrect Amount

Visa 12.5 — Incorrect Amount

Incorrect Amount. The amount charged differs from the amount on the receipt / agreement.

Processing Error chargeback.

Code

12.5 Visa

Category

Processing Error

What it means

The amount charged differs from the amount on the receipt / agreement.

Evidence that wins

Receipt or order showing the settled amount matches the agreed one.

How to prevent it

Capture exactly the authorized/agreed amount; explain tips and surcharges.

Rules and deadlines differ by region and acquirer — always check the instructions in your PSP dashboard.