What is Visa chargeback reason code 13.2?

Cancelled Recurring Transaction. The cardholder cancelled a subscription but was still charged.

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Visa 13.2 — Cancelled Recurring Transaction

Consumer Dispute chargeback.

Code

13.2 Visa

Category

Consumer Dispute

What it means

The cardholder cancelled a subscription but was still charged.

Evidence that wins

Proof the cardholder did not cancel, accepted terms, and was notified before renewal.

How to prevent it

Easy cancellation, pre-renewal reminder emails, clear terms at checkout.

Rules and deadlines differ by region and acquirer — always check the instructions in your PSP dashboard.