ToolerCat / Chargeback Reason Codes / Visa 13.3 — Not as Described or Defective Merchandise/Services

Visa 13.3 — Not as Described or Defective Merchandise/Services

Consumer Dispute chargeback.

Code
13.3 Visa
Category
Consumer Dispute
What it means
Goods or service differ from the description or are damaged/defective.
Evidence that wins
Product description, photos, proof of quality, return policy and customer communication.
How to prevent it
Accurate descriptions and photos; responsive support and refunds.

Rules and deadlines differ by region and acquirer — always check the instructions in your PSP dashboard.

All chargeback codes → Decline codes