ToolerCat / Chargeback Reason Codes / Visa 13.4 — Counterfeit Merchandise

Visa 13.4 — Counterfeit Merchandise

Consumer Dispute chargeback.

Code
13.4 Visa
Category
Consumer Dispute
What it means
The cardholder claims the goods are counterfeit.
Evidence that wins
Proof of authenticity (supplier invoices, certificates).
How to prevent it
Source from authorized suppliers.

Rules and deadlines differ by region and acquirer — always check the instructions in your PSP dashboard.

All chargeback codes → Decline codes