ToolerCat / Chargeback Reason Codes / Visa 13.5 — Misrepresentation

Visa 13.5 — Misrepresentation

Consumer Dispute chargeback.

Code
13.5 Visa
Category
Consumer Dispute
What it means
The terms of sale were misrepresented (e.g. hidden fees, false claims).
Evidence that wins
Proof the terms were clearly disclosed and accepted.
How to prevent it
Transparent terms, no hidden fees.

Rules and deadlines differ by region and acquirer — always check the instructions in your PSP dashboard.

All chargeback codes → Decline codes