What is Visa chargeback reason code 13.7?

Cancelled Merchandise / Services. The cardholder cancelled or returned goods per policy but was not refunded.

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Visa 13.7 — Cancelled Merchandise / Services

Consumer Dispute chargeback.

Code

13.7 Visa

Category

Consumer Dispute

What it means

The cardholder cancelled or returned goods per policy but was not refunded.

Evidence that wins

Cancellation/return policy accepted by cardholder and proof it was not followed by them.

How to prevent it

Clear return policy; refund on time.

Rules and deadlines differ by region and acquirer — always check the instructions in your PSP dashboard.